I design, build and maintain technical infrastructure based on Linux/Unix and free/open-source software.
Applying my technical skills to fields that promote health, human rights, environmental justice and open access to knowledge is number one on my list of priorities.
I pride myself on my ability to learn quickly and to balance technical accuracy with bottom-line objectives to deliver services with high reliability and low out-of-pocket costs.
Experience
DevOps Engineer
BioTech Medical Software
Honolulu, HI & Tacoma, WA
2017–Present
- Senior infrastructure architect and engineer for legacy and cloud-native backend REST API systems and frontend user interfaces supporting more than 10 state contracts and 200+ private business customers
- Developed in-house IaC/IaaS deployment and management tools for various AWS services
- Responsible for software/network security, image management/maintenance and ecosystem architecture
- Oversaw 5+ internal & external documentation project overhauls to better serve customers, partners and employees
- Created workflows to execute and support over 400 successful production-level PostgreSQL server migrations and upgrades
- Onboarded and supported 20+ integration partner companies to expand our platform's B2B services
- Acted as a final point of escalation for multiple departments including technical support, infrastructure and governmental affairs
Technical Consultant
Self-Employed
Washington State
2016
- Designed and supported secure wireless network topology and hardware for internal and guest networks in high-volume commercial environments
- Consulted on point-of-sale hardware purchase and installation
- Managed IT services for medium-to-large scale public event production
Technical Support Shift Lead
ReadyTech Corporation
Nieuwegein, Netherlands & Oakland, CA
2012–2016
- Led an international team of technical support staff during EMEA business hours
- Developed internal training and documentation materials
- Performed image intake and maintenance, including physical-to-virtual conversions and ground-up image design for use in private-cloud-based software training IaaS
- Responsible for datacenter hardware/networking operations, documentation and support
Network Technician
OpenAccess Network Services
Bellingham, WA
2009-2011
- Provided phone, email and CMS-based support for various ISP products
- Responsible for datacenter and network hardware intake, configuration, testing and installation
- Performed on-site installation and support of fiber, copper and wireless networking infrastructure including in hazardous conditions
- Assisted in service/bandwidth provisioning, web/VPS hosting, physical colocation and light construction to deliver services